What Clients Say

In our 2021 customer satisfaction survey, 75% of our clients from the last two years responded. Here’s what we learned:

  • Most hired us for at least two services, many for more.  Here’s the breakdown:
    • Culture Assessments and Roadmaps for Change (89%)
    • High Engagement Strategic Planning (56%)
    • Other services that we were hired for – Leadership Development and Process Improvement Training
  • Two-thirds hired us because of our reputation for quality and results, even though we may have been recommended by a colleague or the last experience was good.  In addition, almost half said that our experience with Public Safety organizations was a key factor in their decision-making.
  • Two-thirds said that we understood their business issues very well, the others said we got a handle on most of it.
  • 100% said that our communication with them was proactive, accessible, and flexible!
  • More than half rated the quality of the reports, materials, and handouts as excellent, the rest rated them as good.
  • 78% said that we did an excellent job of modeling teamwork when working with them and each other.
  • 80% rated the value that they received as excellent, the rest said it was good.
  • 100% said they’d hire us again!

“I couldn’t imagine reaching my goals without the endless support that Amber showed me day after day. She is truly amazing!”

— Client Feedback

“Cathy was the best facilitator I’ve ever worked with. I’ve been in the non-profit management field for 25 years, and worked with 20+ strategic plan facilitators, and she is by far the best.”

— Client Feedback

“Amber is a caring, supportive coach who puts forth great effort to help you reach your full potential. I loved working with Amber and fully recommend her as a coach.”

— Client Feedback

“Cathy sees the big picture as well as knows how to organize the details.”

— Client Feedback

“Amber’s energetic encouragement reinforces my ability to attain my goals.”

— Client Feedback

“Cathy’s candor and frankness. She gives clients and team mates the same straight talk.”

— Client Feedback

“Amber’s positive energy had a huge impact on my health and well-being. Not only is she a mindful listener but she always thinks outside the box when approaching challenges as a coach and mentor.”

— Client Feedback

“It was a tough process, but Cathy helped us to keep focused and moving towards our goal.”

— Client Feedback

What Was Most Valuable (from our 2021 Customer Satisfaction Survey)

“A real commitment by Perme & Peterson Associates to understand our organization’s culture.  The results of the surveys and meetings accurately represented the current culture.”

Realistic recommendations and solutions to solve what initially seemed to be very complicated and difficult.”

“The help in developing clearly defined goals and objectives.”

The strategic planning process even in a virtual environment was excellent!”

“Training and discussions related to organizational change management, and the development of strategies that can be helpful in working towards a ‘culture shift.’”

“Cathy and Amber’s varied experience and ability to recognize and tackle any issue our organization was experiencing.”

“The strategic planning process specifically designed to fit my needs – it launched my organization to a new level, even in the midst of the pandemic.”

“The things people were feeling were put into writing, graphs, and other measurement/assessment tools that were helpful for all sorts of learners.”

“Cathy and Amber’s willingness and time in working outside the original scope of work to achieve the stated purpose.” (NOTE: The 2020 pandemic required a pivot in how services were delivered!) 

Contact Perme & Peterson Associates

Phone: 952.831.4131

e-Mail:  info@permepeterson.com

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